Privacy Policy — Clicktocall.ai

Clicktocall.ai ("we", "us", or "our") is committed to protecting the privacy of individuals who visit our website, use our platform, or interact with our services. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have regarding your data.

By accessing or using Clicktocall.ai, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services.

1. Information We Collect

We collect information in the following ways:

Information you provide directly. When you create an account, configure your call widget, or contact our support team, you may provide us with:

Your name, email address, and phone number
Company name, job title, and billing address
Payment and billing information (processed securely through our third-party payment providers)
Communication preferences and support correspondence

Information collected automatically. When you visit our website or use our platform, we automatically collect certain technical data, including:

IP address, browser type, operating system, and device identifiers
Pages viewed, referring URLs, and interaction timestamps
Call metadata such as call duration, caller region, and language preference (note: we do not record the audio content of calls unless you explicitly enable call recording in your account settings)
Widget usage data, including click events, display frequency, and conversion metrics

Information from third parties. We may receive information about you from integrated third-party services (such as CRM platforms you connect to Clicktocall.ai), business partners, or publicly available sources to supplement the data we hold.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our services: Processing calls, routing them to the correct destination, providing real-time translation via our AI assistant, and ensuring platform uptime and reliability.
To personalize your experience: Customizing widget appearance, language settings, and call routing rules based on your configuration and usage patterns.
To process transactions: Managing subscriptions, generating invoices, and handling payments through our secure payment processors.
To communicate with you: Sending service-related notices, responding to support requests, and providing product updates. We will only send promotional communications with your explicit consent.
To improve our platform: Analyzing aggregate usage data to identify trends, fix issues, develop new features, and enhance the overall quality of Clicktocall.ai.
To ensure security and compliance: Detecting and preventing fraud, abuse, or unauthorized access, and complying with applicable legal obligations.

3. Data Sharing

We do not sell your personal information to third parties. We may share your data only in the following circumstances:

Service providers: We work with trusted third-party companies that help us operate our platform, including cloud infrastructure providers, payment processors, analytics services, and customer support tools. These providers are contractually obligated to use your data solely for the purposes of delivering services to us and are bound by confidentiality agreements.
Integrations you enable: If you connect Clicktocall.ai to third-party applications (such as Salesforce, HubSpot, or Slack), data will be shared with those services as necessary to enable the integration, in accordance with their respective privacy policies.
Legal requirements: We may disclose your information if required to do so by law, regulation, legal process, or enforceable governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

4. Cookies and Tracking Technologies

Clicktocall.ai uses cookies and similar tracking technologies to enhance your experience and gather analytical data. The types of cookies we use include:

Essential cookies: Required for the basic functionality of our website and platform, such as maintaining your authenticated session and remembering your preferences. These cannot be disabled.
Analytics cookies: Help us understand how visitors interact with our website by collecting information such as page views, traffic sources, and user flows. We use this data in aggregate form to improve our services.
Functional cookies: Enable enhanced features and personalization, such as remembering your language preference or widget configuration choices.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit the functionality of our platform. We do not use advertising or cross-site tracking cookies.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: You have the right to request a copy of the personal data we hold about you.
Correction: You may request that we correct inaccurate or incomplete personal data.
Deletion: You may request that we delete your personal data, subject to certain legal exceptions (such as data we are required to retain for compliance purposes).
Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
Objection and restriction: You may object to or request restriction of certain processing activities, including direct marketing.
Withdrawal of consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact us using the details provided in the Contact Us section below. We will respond to your request within 30 days, in accordance with applicable data protection legislation. We may ask you to verify your identity before processing your request.

For information about our compliance with the General Data Protection Regulation (GDPR) and region-specific data protection requirements, please see our GDPR compliance page.

6. Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Call metadata is retained for 12 months after the date of the call, unless you have enabled call recording, in which case recordings are retained in accordance with the retention period you configure in your account settings (default: 90 days).

When your data is no longer required, we will securely delete or anonymize it so that it can no longer be associated with you.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS 1.2+) and at rest (AES-256), regular security audits, access controls, and employee training. For more information about our security practices, please visit our Security page.

While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to continuously improving our safeguards.

8. International Data Transfers

Clicktocall.ai operates globally, and your data may be transferred to and processed in countries other than your country of residence. When we transfer personal data across borders, we ensure that appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or other legally recognized transfer mechanisms.

9. Children's Privacy

Clicktocall.ai is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children. If you believe that we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete that data.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will notify you by posting the updated policy on this page and updating the "Effective date" at the top. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Clicktocall.ai
Email: privacy@clicktocall.ai
Address: 1701 Rhode Island Ave NW, Washington, DC 20036

If you are located in the European Economic Area and believe that your data protection rights have not been adequately addressed, you have the right to lodge a complaint with your local supervisory authority.